Question 1

I've recently moved into a home with a pool and have no prior experience. Can you provide guidance on pool maintenance?

Accepted Answer

Absolutely, our trained technicians are available to visit your location and provide personalised instruction on pool care and maintenance.

Question 2

Is water testing conducted during every service visit?

Accepted Answer

Yes, as part of our service, we perform a comprehensive water test to ensure the safety and balance of your pool.

Question 3

Will I be informed about the chemicals added to my pool?

Accepted Answer

Certainly, all invoices are itemised to provide transparency regarding the chemicals used during each service visit.

Question 4

Can you assist in reducing my electricity bill related to pool maintenance?

Accepted Answer

Yes, we offer a range of energy-efficient pool pumps to meet your specific needs for cost-saving.

Question 5

Do I need to be present during pool service visits?

Accepted Answer

No, it's not necessary. We accommodate your schedule and access requirements, ensuring a hassle-free service experience.

Question 6

Can you assist if my pool has turned green?

Accepted Answer

Absolutely, we'll conduct a thorough assessment at your property and provide a customised quote detailing the necessary steps before any work begins.

Question 7

If my pool is green, is there an extra charge for a pool service?

Accepted Answer

Yes – as this involves extra chemicals, which are not included in our general pool service, we will add the cost to the final invoice.

Question 8

What's the process for removing black spot algae?

Accepted Answer

Use Black Spot Remover according to the instructions provided with the product. Ensure proper filtration and vacuuming for effective removal.

Question 9

What causes cloudiness in my pool water?

Accepted Answer

Cloudiness can result from various factors, including filter issues. Regular maintenance, such as cleaning or backwashing the filter, can often resolve this issue.

Question 10

How do I determine the right amount of salt for my saltwater pool?

Accepted Answer

Follow the manufacturer's recommendations for your salt chlorinator. We recommend professional testing with Perth Pools & Gardens to ensure the correct salt levels for optimal chlorine production and to avoid damage to equipment.

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