FAQs
General FAQs
Our service area is Perth’s Northern, Eastern, and Western suburbs. If you are further afield, simply get in touch to see if we can reach you.
No
No, our quotes are always free of charge
Pool FAQs
Absolutely, our trained technicians are available to visit your location and provide personalised instruction on pool care and maintenance.
Yes, as part of our service, we perform a comprehensive water test to ensure the safety and balance of your pool.
Certainly, all invoices are itemised to provide transparency regarding the chemicals used during each service visit.
Yes, we offer a range of energy-efficient pool pumps to meet your specific needs for cost-saving.
No, it's not necessary. We accommodate your schedule and access requirements, ensuring a hassle-free service experience.
Absolutely, we'll conduct a thorough assessment at your property and provide a customised quote detailing the necessary steps before any work begins.
Yes – as this involves extra chemicals, which are not included in our general pool service, we will add the cost to the final invoice.
Use Black Spot Remover according to the instructions provided with the product. Ensure proper filtration and vacuuming for effective removal.
Cloudiness can result from various factors, including filter issues. Regular maintenance, such as cleaning or backwashing the filter, can often resolve this issue.
Follow the manufacturer's recommendations for your salt chlorinator. We recommend professional testing with Perth Pools & Gardens to ensure the correct salt levels for optimal chlorine production and to avoid damage to equipment.
Garden FAQs
Certainly! Simply include your requests in the 'Additional Comments' section during the quoting process. Our team will follow up with you to discuss product options and prices.
Our service excludes tree lopping or pruning exceeding specified dimensions, pruning of high branches, hedge topping above 5m, waste removal (unless pre-approved), pet waste cleanup, tasks endangering crew safety or property, excavation without documentation, requests for qualified tradespersons, and work in extreme temperatures.
We aim to dispose of green waste in your property's green bin. If additional waste removal is required, we'll provide a quote before starting the project.
It's entirely up to you. While most customers are away during our service, you're welcome to be present, especially if you have specific instructions for our team, particularly during your initial session.
Reticulation systems vary greatly in size and complexity. For an accurate quote, we recommend speaking directly with one of our team members who can assess your specific needs.